Terms of Service

Overview

These Terms of Service (“Terms”) govern your use of woieeo.com, including your access to our website, purchase of products, use of available website features, and interaction with services provided through the WOIEEO online store.

WOIEEO is operated by Hubei Suyuanqi Network Technology Co., Ltd.

Throughout these Terms, “WOIEEO,” “we,” “us,” and “our” refer to Hubei Suyuanqi Network Technology Co., Ltd.

By visiting woieeo.com, submitting an order, creating an account where available, or otherwise using our services, you agree to these Terms together with other policies referenced on our website, including our Privacy Policy, Shipping Policy, Return & Refund Policy, Payment & Security Policy, and other applicable store policies.

If you do not agree with these Terms, please discontinue use of our website and services.

Online Store Terms

You must have the legal capacity required under applicable law to enter into a binding agreement in order to make a purchase through our store.

You agree not to use WOIEEO, our website, products, or services for unlawful or unauthorized purposes.

You must not:

Submit fraudulent or unauthorized orders
Intentionally provide false or misleading information
Attempt to gain unauthorized access to our website, accounts, servers, or systems
Upload or introduce malware, viruses, harmful scripts, or other malicious technology
Interfere with website security or normal operation
Circumvent technical or security measures
Misuse promotional codes, discounts, refunds, or other store programs
Use our services in violation of applicable law
Impersonate another person or misrepresent your identity

We may restrict access, refuse service, or cancel transactions when fraud, abuse, unauthorized activity, or other misuse is reasonably suspected.

Our Products

WOIEEO offers thoughtfully designed lifestyle products intended to bring practical function, clean design, and convenience into everyday spaces.

Our collections may include:

Bedside organizers
Phone stands and docks
Ambient lighting
Storage and organization products
Jewelry organizers
Travel accessories
Sofa and bedside accessories
Multi-functional lifestyle objects
Decorative and practical home products
Other home and living accessories

Products, collections, finishes, colors, availability, and specifications offered through woieeo.com may change over time.

Product Information

We make reasonable efforts to display accurate product information, including where applicable:

Product descriptions
Dimensions
Materials
Colors and finishes
Features
Intended uses
Product photographs
Care information
Compatibility information
Pricing

Because WOIEEO products may feature sculptural forms, textured materials, varying finishes, or manufacturing processes that create small variations, the item you receive may not appear perfectly identical to its online representation.

Minor differences may result from:

Screen settings
Photography
Natural or artificial lighting
Material characteristics
Surface texture
Manufacturing tolerances
Production updates
Individual monitor or device displays

Measurements may also vary within reasonable production tolerances.

We may correct errors, clarify product information, update specifications, or modify product details where reasonably necessary.

Product Images & Styling

WOIEEO product photography may include additional objects used for styling, demonstration, scale, or visual context.

These may include:

Books
Plants and flowers
Furniture
Phones or electronics
Jewelry
Candles
Decorative objects
Artwork
Tableware
Personal accessories

Unless the applicable product page expressly states otherwise, styling accessories shown in photographs are not included with the product being purchased.

Please review the individual product page carefully to determine what is included.

Product Dimensions & Compatibility

Before purchasing, customers should review the measurements, intended use, and other specifications shown on the applicable product page.

Certain WOIEEO products may be designed to accommodate particular:

Phone sizes
Jewelry types
Bedside spaces
Desk configurations
Storage items
Surface sizes
Decorative arrangements
Other everyday objects

Unless expressly stated otherwise, we cannot guarantee compatibility with every third-party device, accessory, piece of furniture, surface, or other object.

Customers are responsible for confirming that the available dimensions and specifications are suitable for their intended use.

Orders

Submitting an order through woieeo.com represents an offer to purchase the selected products but does not automatically guarantee acceptance.

Orders may be reviewed for:

Payment authorization
Fraud prevention
Inventory availability
Address accuracy
Shipping eligibility
Product availability
Other reasonable verification requirements

We may accept, limit, refuse, or cancel an order where reasonably necessary and where permitted by applicable law.

Order Confirmation

After submitting an order, you may receive an automated order confirmation email.

This message confirms that we have received your order request. It does not necessarily mean that fulfillment or shipment has been completed.

An order will generally proceed once applicable payment, inventory, verification, and fulfillment requirements have been satisfied.

Order Cancellation by WOIEEO

We may cancel all or part of an order for legitimate reasons, including:

Payment failure
Suspected fraud
Product unavailability
Inventory discrepancies
Obvious pricing errors
Delivery restrictions
Incorrect or incomplete customer information
Technical errors
Operational issues
Inability to fulfill the order

If WOIEEO cancels an order after payment has been successfully collected, the applicable amount will generally be refunded to the original payment method.

Customer Order Changes & Cancellations

If you need to change or cancel an order, please contact:

service@woieeo.com

00852-2469517

as soon as possible.

We will make reasonable efforts to assist you, but order changes or cancellations cannot be guaranteed once the order has entered:

Processing
Picking
Packing
Fulfillment
Shipment preparation
Carrier handover

If cancellation is no longer possible, you may need to follow our applicable return procedure after receiving the order.

Prices

Prices displayed on woieeo.com may be changed periodically.

The price applicable to your purchase will generally be the price displayed during checkout when you submit the order, except in cases involving an obvious error or other circumstances permitted by applicable law.

Checkout may display:

Product subtotal
Discounts
Shipping charges
Applicable taxes
Promotional adjustments
Final order total

Please review your order carefully before completing payment.

Pricing Errors

Although we take reasonable steps to maintain accurate prices, occasional pricing errors may occur.

If an obvious pricing error is identified before fulfillment, we may, where legally permitted:

Contact you and offer the opportunity to proceed using the correct price; or
Cancel the affected item or order

If payment has already been collected for an item that we cancel, the applicable payment will generally be refunded.

Payment

Available payment methods will be shown during checkout.

By providing payment information, you represent that:

The information submitted is accurate
You are authorized to use the selected payment method
You authorize the applicable payment for your order

Payments may be processed through Shopify-supported services or other authorized third-party payment providers.

Payment providers may maintain their own terms, security procedures, verification requirements, and privacy policies.

Payment Authorization & Security

Orders may be subject to payment authorization, fraud screening, or other security checks.

Your bank, card issuer, payment provider, or other financial institution may:

Require additional verification
Approve or decline a payment
Place a temporary authorization hold
Conduct fraud or security checks

WOIEEO does not control decisions made independently by your bank or payment provider or the time required for them to process or release funds.

Shipping & Delivery

Available shipping methods, processing periods, estimated delivery times, and related conditions are described in our Shipping Policy.

Delivery estimates may be affected by circumstances including:

Destination
Carrier operations
Customs processing
Public holidays
Severe weather
High-volume periods
Remote locations
Transportation interruptions
Local delivery conditions
Circumstances outside our reasonable control

Unless expressly guaranteed, delivery dates shown on the website are estimates rather than guaranteed arrival dates.

Shipping Information

Customers are responsible for providing accurate and complete shipping information.

This may include:

Recipient name
Street address
Apartment or unit information
City
State, province, or region
Postal code
Country
Telephone number where necessary
Other delivery instructions

Please verify shipping information carefully before completing an order.

Where incorrect or incomplete information causes a package to be delayed, redirected, returned, or reshipped, additional charges may apply where permitted by applicable law.

Split Shipments

Items from a single order may occasionally be dispatched separately.

This may occur because of:

Different inventory locations
Product availability
Package dimensions
Fulfillment requirements
Shipping optimization
Operational requirements

Separate packages may have different tracking numbers or delivery dates.

International Orders

International purchases may be subject to customs procedures and charges imposed by the destination country or region.

Depending on the destination, these may include:

Import duties
VAT
Local taxes
Customs fees
Brokerage fees
Carrier processing charges

Unless checkout or another applicable WOIEEO policy states otherwise, these charges may be the responsibility of the recipient.

Customs clearance procedures and processing times are outside our direct control.

Returns & Refunds

Returns, refunds, cancellations, damaged items, defective products, missing items, and incorrect orders are handled according to our Return & Refund Policy.

Please contact customer service before returning a product.

Do not automatically send a return to:

Our registered business address
An address displayed on the original shipping package
A fulfillment facility
A warehouse address found elsewhere

Approved returns must be sent according to the return instructions and designated return address provided by WOIEEO customer service.

Items returned without authorization or sent to an incorrect location may not be accepted or may experience significant processing delays.

Refund Processing

Approved refunds are generally returned to the original payment method unless another method is required by applicable law.

After WOIEEO processes a refund, your bank, payment provider, or card issuer may require additional time before the refunded amount appears in your account.

We do not control third-party banking or payment-processing timelines.

Damaged, Defective, Incorrect or Missing Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact:

service@woieeo.com

as soon as reasonably possible.

To help us investigate, we may request:

Your order number
A description of the issue
Photographs of the product
Photographs of the packaging
A photograph of the shipping label
Video evidence where reasonably necessary

Please retain the affected product and original packaging until we have reviewed the issue.

Product Use & Safety

WOIEEO products should only be used for their intended purposes.

Before use, please review any:

Product instructions
Care information
Warnings
Material information
Compatibility information
Weight or capacity limits

Do not use a product in a way that is inconsistent with the product description, supplied instructions, or reasonable intended use.

Electrical & Lighting Safety

Certain WOIEEO products may include lighting, charging, electrical, or powered functions.

Where applicable:

Use only compatible power sources
Follow supplied operating instructions
Keep powered components away from excessive moisture
Do not use damaged charging cables or electrical components
Do not modify electrical components
Disconnect power before cleaning where appropriate
Keep powered products away from excessive heat
Stop using a product if it shows visible electrical damage

Do not assume that a WOIEEO product is waterproof, outdoor-rated, heat-resistant, or compatible with every device unless that use is expressly indicated.

Materials, Surfaces & Care

WOIEEO products may be made using materials or finishes that require appropriate care.

Where applicable:

Use a soft cloth for routine cleaning
Avoid aggressive abrasive cleaning
Avoid harsh chemicals unless specifically permitted
Wipe spills promptly
Avoid prolonged moisture exposure where appropriate
Protect products from excessive impact or pressure
Follow product-specific care instructions
Do not exceed stated weight or capacity limits

Surface patterns, textures, or finishing characteristics may vary slightly between units.

Small Parts & Children

Some WOIEEO objects or accessories may contain small, removable, decorative, magnetic, metal, electrical, or breakable components.

Products not specifically designed for children should not be treated as toys.

Where appropriate, keep small components and unsuitable items away from young children and use appropriate adult supervision.

Promotions

WOIEEO may occasionally provide:

Discount codes
Promotional pricing
Bundled offers
Free-shipping promotions
Limited-time offers
Other promotional benefits

Promotions may have specific conditions including:

Expiration dates
Minimum purchase requirements
Eligible products
Geographic restrictions
Customer eligibility requirements
Quantity limits
Usage limits

Unless expressly stated otherwise, promotional offers may not be combined, exchanged for cash, transferred, or applied retroactively to earlier purchases.

We may decline or cancel promotional benefits obtained through fraud, technical abuse, duplicate-account misuse, or other unauthorized activity where legally permitted.

Intellectual Property

Content made available through woieeo.com may be owned by, licensed to, or otherwise lawfully used by WOIEEO and may be protected under applicable intellectual-property laws.

Such content may include:

The WOIEEO name
Logos
Brand graphics
Product names
Product concepts and presentations
Product photography
Written content
Illustrations
Graphics
Videos
Website layouts
Page designs
Icons
Promotional materials

Except where applicable law permits otherwise, you may not reproduce, modify, distribute, sell, republish, license, or commercially exploit protected WOIEEO content without appropriate authorization.

Prohibited Uses

You may not use our website or services to:

Commit or facilitate fraud
Submit fraudulent orders
Violate applicable laws
Misrepresent your identity
Deliberately provide false information
Distribute malware or harmful software
Attempt unauthorized access to accounts or systems
Interfere with website functionality or security
Abuse promotions, refunds, or discounts
Unlawfully collect personal information
Infringe intellectual-property rights
Carry out other harmful or unauthorized activity

We may restrict website access, cancel transactions, or take other appropriate action where such conduct is reasonably suspected.

Unauthorized Commercial Resale

Products purchased through WOIEEO are generally intended for personal or ordinary consumer use unless otherwise agreed.

Where reasonably necessary, we may limit product quantities or refuse transactions where purchasing patterns strongly indicate:

Unauthorized commercial resale
Fraud
Promotional abuse
Automated purchasing abuse
Other misuse of the store

This provision does not restrict lawful rights that cannot be limited under applicable law.

Third-Party Services

Our website may interact with third-party companies and technologies, including:

Shopify
Payment processors
Shipping carriers
Fulfillment providers
Analytics services
Advertising platforms
Customer-service providers
Social networks
Other technology providers

Third-party services may be subject to their own terms and privacy practices.

WOIEEO does not control independently operated third-party services and is not responsible for their independent operation, policies, security, or availability except where applicable law requires otherwise.

Privacy

Personal information collected through our website is handled according to our Privacy Policy and related privacy notices.

Please review those documents for information concerning:

Personal information collection
Orders and payments
Shipping and fulfillment
Customer service
Cookies
Analytics
Marketing and advertising
Data retention
Privacy rights and choices

Website & Service Disclaimer

We make reasonable efforts to maintain accurate, secure, and functioning website services.

However, to the extent permitted by applicable law, we cannot guarantee that:

Access will always be uninterrupted
Every website error will be corrected immediately
Every piece of website information will always be completely error-free
Third-party services will always remain available
Every browser or device will display the website identically

Nothing in these Terms limits legal rights or protections that cannot lawfully be excluded.

Limitation of Liability

To the fullest extent permitted by applicable law, WOIEEO and Hubei Suyuanqi Network Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from use of the website, products, or services where such liability may legally be excluded or limited.

Nothing in these Terms excludes, restricts, or modifies any consumer right, statutory protection, remedy, or liability that cannot lawfully be excluded, restricted, or modified.

Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims, losses, liabilities, costs, or expenses resulting from:

Your unlawful use of our website
Your material violation of these Terms
Your infringement of another person's rights
Fraudulent activity conducted through your account
Intentionally harmful misuse of our services

This provision applies only to the extent permitted by applicable law.

Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted, limited, or severed to the minimum extent reasonably necessary.

The remaining provisions will continue to remain effective.

Consumer Rights

These Terms are not intended to remove or reduce mandatory consumer protections that apply under applicable law.

Where applicable consumer law provides protections that cannot legally be waived or limited, those protections remain unaffected.

Changes to These Terms

We may update these Terms periodically to reflect changes to:

Our products and collections
Website functionality
Store operations
Fulfillment processes
Payment or shipping providers
Business practices
Security procedures
Legal or regulatory requirements

Updated Terms will be published on this page.

For purchases, the terms and policies applicable when the transaction was made will generally govern that purchase, subject to applicable law.

Contact & Business Information

WOIEEO is an online retail brand operated by Hubei Suyuanqi Network Technology Co., Ltd.

The company is responsible for applicable activities conducted through woieeo.com, including product sales, order processing, customer support, returns, refunds, and related online retail operations.

Brand Name: WOIEEO

Website: woieeo.com

Company Name: Hubei Suyuanqi Network Technology Co., Ltd.

Registered Address:
Room 13, 5th Floor, Unit 2, Building 1, Phase II, Xudong Mingzhu Apartment, No. 61 Xudong Avenue, Liyuan Subdistrict, Hongshan District, Wuhan, Hubei, China.

Email: service@woieeo.com

Customer Service: 00852-2469517

Contact Us

If you have questions about these Terms of Service, an existing order, payment, delivery, return, refund, product use, or another WOIEEO-related matter, please contact: